Setting the Standard for Excellence
Installation, Maintenance, and Technical Documentation
Multi-Agency Region and Single-Agency
Bus, Commuter Rail, Ferry, Heavy Rail, Light Rail Featured Services Installation & Maintenance Technical Documentation
Featured Services
| Installation & Maintenance |
Technical Documentation |
High quality, on time installations, whether Transit, Government, orCommercial! D-S-P’s installation team offers transit and public safety agencies the most advanced and comprehensive installs, testing, and maintenance service, positioning D-S-P as an industry leader.
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D-S-P is considered an expert in the field of technical documentation, setting the standard for excellence and service. D-S-P has a comprehensive understanding of each process involved in the design, development, management, production, and delivery of technical documentation.
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Industry Leader
D-S-P is an industry leader with a mission to provide its client base with customer focused, secure, and reliable service solutions. Our years of experience, coupled with an intimate knowledge of the transit industry, public safety, and government agencies; D-S-P is well placed to offer excellence in the services we provide.
D-S-P addresses two major divisions within our business operations:
- Installation and Maintenance (transit and public safety)
- Technical Documentation and Support Services
In addition to installation, maintenance, and technical document, D-S-P’s support services include project management, scheduling, and training. Since 1996, D-S-P has been known for our honesty and integrity in our dealings with our clients. We take pride in our reputation for offering quality workmanship, exceptional service, and affordable prices. In all we do, we strive to emphasize excellence through our attention to detail and our quality service.
Installation and Maintenance
At D-S-P we strive to center our service efforts on the customer and to provide exceptional service to ensure that your positive experience with us will continue for many years. No matter what your service needs, our experienced and skilled technicians have been trained to meet your installation and maintenance requirements.
D-S-P has successfully installed and integrated fare collection associated equipment on various mass transit projects servicing bus, commuter rail, ferry, heavy rail, light rail for multi-agency region and single-agency transit throughout the United States.
We service all makes and models of buses. We understand the inconvenience that a vehicle in need of new equipment or repairs can cause. That’s why we provide off-site bus installation and maintenance, and have field service technicians staffed and ready to better assist you.
Our equipment installs include: antenna towers; bus equipment (ADA Signs, Add Value Machines (AVMs), Card Reader/Customer Interface Devices (CIDs), Covert Alarms, Drivers Consoles (DCs), GPS Antennas & Cabling, Handicap Retrofits, Integrated Vehicle Logical Units (IVLU), Mobile Data Terminal (MDT), Mobile Radio & Antennas, People Counters, Point of Sale (POS), Ticket Office Terminals (TOTs), WLAN Antenna & Cabling); console, mobile, and fixed equipment; and maintenance and testing.
Since our establishment in 1996, we have been delivering installation and maintenance transit solutions, providing services to support transit agencies (e.g., Fresno, CA; Livermore, CA; Stockton, CA; San Bernardino, CA; Santa Monica, CA; Salt Lake, UT; Tucson, AZ; Reno, NV; Oahu, HI; and Monterey, CA.)
Technical Documentation
D-S-P has long been considered the expert in the field of technical documentation, setting the standard for excellence and service. D-S-P has a comprehensive understanding of each and every process involved in the development, management and delivery of technical documentation. For years, D-S-P has provided consulting, work flow process evaluation, quality assurance mapping, and training for technical publishing requirements.
At D-S-P Technical Services, we bring professional expertise to your technical documentation project. Our services include:
- Desktop Publishing
- Technical Writing and Editing
- Project Management
- Graphic Design
- Other Services (such as business analysis, research, database development, and desktop publishing)
D-S-P’s technical documentation services can span the lifecycle of any engineered or modified product. Services can begin at the engineering stage of a product by providing detailed technical documentation through authoring and illustration services including product breakout diagrams, illustrated parts lists, wiring diagrams, operator instructions, maintenance level information, safety manuals, and product updates and modifications or service bulletins. D-S-P provides these services to original equipment manufactures, re-engineered product manufacturers, government, and transit system firms that change configurations of existing equipment.
D-S-P can deliver documentation to the customer or publish the documentation for direct use by the customer's end user in any electronic, virtual or paper format.
Support Services
D-S-P’s professional consultants are highly skilled and experienced in the project management, scheduling, and training disciplines that contribute to project success.
Project Management
D-S-P has helped many firms, and transit authorities and their agencies improve performance through consulting services in scheduling, estimating, risk management and earned value analysis. We can put together a team of experts to fit your needs and meet your requirements.
Scheduling
Our project schedulers ensure that projects are effectively planned, organized, directed, coordinated and controlled. The goal of scheduling is to give the owner a completion date that is as accurate as possible, mitigating and prioritizing risks.
Training
The use of D-S-P consultants provides training solutions that are flexible and cost effective to many project requirements. We offer skilled instructional training consultants that augment specific projects and long-term maintenance programs when software, products, or business processes need to be taught to staff and executives.
D-S-P’s Operational Excellence
The most significant contributing factor that allows D-S-P to provide cost-effective solutions is the attention to detail at each and every step of the process. This attention to detail creates an environment conducive to work being delivered accurately and on time, the first time. With each new project, D-S-P commits a high level of key resources to build effective lines of communication to establish objectives, requirements and reporting structures. This methodology also allows for quick recognition and resolution to any issues. D-S-P ensures a quality process that is repeatable, measurable, and controllable from start to finish.
Quality management of each project is maintained through a tracking and reporting system, which provides our clients and D-S-P’s corporate management with detailed information on project activity. Senior management provides leadership and oversight through consistent monitoring of objectives and project performance.
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Certifications
D-S-P is a certified Disadvantaged Business Enterprise (DBE) – (Women Owned, Minority, Small Business), and leading professional services firm specializing in transit solutions with global corporations such as Motorola, and Siemens; as-well-as automated fare collection (AFC) programs such as MTC TransLink® Automated Fare Payment System, (San Francisco Bay Area, the Authority and its Operators), WMATA SmarTrip® Regional Customer Service Center, (Washington, D.C.).
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Summary
As a transit systems integrator, D-S-P has successfully implemented and installed automatic fare collection equipment, ranging from single operator systems to multi-modal and complex regional programs, in major markets within the United States; and is uniquely qualified to perform high-quality and cost-effective transit equipment installs and maintenance.
D-S-P provides the most advanced and comprehensive transit and public safety communications solutions, positioning D-S-P as a leader in the industry.
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TransLink® Project Overview
As a Disadvantage Business Enterprise (DBE), D-S-P was selected to provide Management Consulting Services to augment Motorola and ERG Transit Systems with the TransLink® Automated Fare Payment System providing: 1) MUNI , Phase I, bus equipment installation prototypes; 2) POS Merchant Recruitment, POS Installation, and POS Training—Lead , 3) Card Fulfillment— Lead, and 4) Technical Documentation Specialist.
The ERG Motorola Alliance was awarded the largest smart card contract in United States to design, build, operate and maintain the TransLink® fare payment system in the San Francisco Bay Area in 1999. In March 2001, ERG assumed full responsibility for the implementation of this project. The contract covers all bus, ferry and light, medium and heavy rail transport modes operated by over twenty transit operators and include the provision of point-of-sale devices for retail outlets.
Phase I of the San Francisco TransLink® pilot project, which included the implementation of a central clearinghouse and creation of a customer service centre, was successfully completed in August 2003. Phase II involves a gradual roll-out of the system across all transit operators in the San Francisco Bay Area.
All equipment required to cut-over the first transit operators to smart card travel in Phase II has been installed and revenue ready service is expected to commence in 2007. Design, build and installation activities will then continue throughout 2008, to add the remaining operators to the system as it expands to full capacity, which is expected during 2008/9.
Fact Sheet
| CUSTOMER: |
Metropolitan Transportation Commission (MTC) |
| AWARDED TO: |
ERG Motorola Alliance in 1999, who assigned to ERG Transit Systems USA, Inc. |
| CONTRACT TYPE: |
Design, build, operate and maintain the TransLink® fare payment system in the San Francisco area |
| ERG CONTRACT VALUE: |
US $165 million |
| CONTRACT DURATION: |
13 years |
| KEY DATES: |
Contract Award: June 1999
Phase I Complete: August 2003 |
| TRANSIT PARTICIPANTS: |
The major participants are the MTC.
(Phase I): AC Transit, BART, Caltrain, Golden Gate Transit, San Francisco MUNI Metro and (Santa Clara) Valley Transportation Authority. |
| MODES SUPPORTED: |
Heavy rail, light rail, bus, ferry and trolley buses |
| SCOPE: |
The implementation of the project is divided into two phases:
Phase I of the project implementation includes the six largest transit operators in the San Francisco Bay Area. Phase 1 will encompass the design, development, and implementation of a complete Fare Payment System (FPS) on a sub set of the regions operators and the operations and maintenance of the system. Phase 1 of the contract is anticipated to extend for a maximum period of twenty-two (22) months. ERG will be paid on a fixed-price, lump-sum basis for all the Phase I work activities.
Phase II of the contract consisting of the full implementation of the FPS on the complete let of regional operators and the operation and maintenance of the system.
The services that ERG will provide include:
- Card Issuance
- Card Procurement
- Card Inventory Management
- Distribution Services
- Card-Base Management
- Distribution Device Network Management
- Fare Payment Device Network Management
- Financial Settlement Reporting Services
- Cardholder Support Service
- Technical Support and Maintenance
- Asset Management
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| EQUIPMENT DEPLOYED: |
- AVM - Add Value Machine
- HCR2 - Handheld Card Reader
- TOT - Ticket Office Terminal
- TDS - TransLink® Data Server
- CID 1A - Onboard Driver Console and Card Reader
- HCS - Headquarters Computer System
- WDTS - Wireless Data Transmission System
- CID 1B - Onboard Card Reader
- AZDS - Automated Zone Determination System
- CID 2A - Stand alone Card Reader
- ADU - Auxiliary Display Unit
- CID 2B - Stand alone Card Reader
- CID 3 - Gate Card Reader
- HCR1 - Handheld Card Reader
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| CARDS IN CIRCULATION: |
Cards in circulation are expected to grow to over 1 million, as the system is rolled-out over the next 2 years. |
| CUSTOMER WEBSITE: |
www.mtc.ca.gov |
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